RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase and have partnered with DHL Express for an easy returns process. Please view your category below before proceeding: 

  • FULL PRICED ONLINE PURCHASES 
    You may exchange any full-priced order for a different size or item. Refunds/store-credit applicable on all full-priced items.

  • FULL PRICED IN-STORE PURCHASES
    Exchanges are accepted within 14 days of purchase on full priced items. Refunds are only applicable if the item is faulty, there are no refunds for change of mind.

  • SALE ITEMS
    No refunds on sale items. Sale items include general sale and items with promotional codes (excludes loyalty rewards). You may exchange any sale order for a different size, item or store-credit.

  • OUTLET ITEMS
    Outlet items appear online for a limited time and are within a specific outlet section. All outlet items are final sale, no exchanges or refunds/store-credit.

  • LOYALTY REWARDS
    If you use a loyalty code or voucher reward you may exchange for a different size or item. Store-credit applicable on all full-priced items only. 


PROCESSING YOUR RETURN 

  1. Visit our easy returns portal within 14 days of purchase: HERE

  2. Enter the email address used to place your order and complete the fields to submit your return.

  3. Once submitted you’ll be emailed your unique barcode.

  4. Print your label at home and ship the item to the adress given you at previous e-mail.

  5. You’ll be emailed tracking details so you can check the progress of your return back to our warehouse.

  6. Once items are received timbreclothes online we will assess and ship your exchange request. Please allow up to 3 business days to process returns once delivered.


EXCHANGES

Please process your exchange via our easy-returns portal. Complete the comments section within the portal of what item/s you wish to exchange for. Do not re-purchase your item/s you wish to exchange, please wait to hear back from our customer service team. We will contact you once we have received your exchange. 

All exchanges are a standard flat rate charged by DHL Express unless specified. Customers are responsible for all shipping & handling charges unless your item is damaged/faulty.  

ONLINE RETURN POLICY

 

ONLINE RETURN ADDRESS

Please, e-mail us to receive it.

info@timbreclothes.com

 

 

CONTACT DETAILS

Customer Service: info@timbreclothes.com
General Enquiries: sales@timbreclothes.com